Worked with executive management to design the CENTURY 21 technology strategy. This was an end-to-end strategy involving sales force automation, brokerage management, transaction management, enterprise communications, public access via the Internet, vendor integration, management reporting, customer service systems and Executive Information systems. This was for the entire company of 500+ staff, 5000 brokerages and over 80,000 sales associates.
Managed the development of these strategic systems using an internal software development team (80 people), outsourcing providers and strategic partners. Delivered an intranet to (5000 brokerages and 80,000 associates), a public web site (century21.com), a public site on America Online (CENTURY 21 Communities), a real estate agent product (PowerPak 21 Agent), a real estate brokerage management product (PowerPak 21 Broker), two multimedia sales presentations, an executive information system (500+ users), a training registration system and cleaned up our internal transaction management system (over 10 million transactions a year). All of this was accomplished in little over 18 months.
Managed the sales and evangelism of these products and services. This included creating presentation materials, presenting to medium and large groups (up to 4500) and writing articles for company wide distribution (100,000 people). Managed the implementation of these systems including testing, hardware bundles, rollouts, training and support services.